Frequently asked questions

We deliver online within Prahova County, up to 50 km from our shop at 122 Republicii Blvd., Ploiești. Beyond 50 km or outside the county we deliver on request only, at a price agreed by phone: call us on +40 760 993 439.

Our own courier takes the flowers straight to the recipient, without going through courier companies.

Up to 10 km (Ploiești): 15 lei, free over 200 lei. Up to 30 km: 79 lei, free over 390 lei. Up to 50 km: 129 lei. The exact cost is shown before payment, based on the locality and address.

Yes, for orders paid by 15:00, for delivery or shop pickup.

You can choose a delivery date up to 6 months ahead, directly from the calendar in the cart.

Monday–Saturday: 09:00–16:00 or 16:30–19:30. Sunday: 09:00–14:00. We do not deliver on Sundays to places 30–50 km away.

There are no deliveries or pickups on 25, 26 and 31 December, 1–2 January, and on Orthodox Easter Sunday and Monday. These days cannot be selected in the calendar.

The courier calls them on the number you gave us. If the handover fails, we contact you to arrange another attempt; an extra delivery may cost more, and we tell you the price beforehand. Flowers are never left unattended.

Yes, free of charge, from our shop at 122 Republicii Blvd. or from the kiosk in Shopping City Ploiești. You choose the shop and the day in the cart, and we email you when the order is ready for pickup.

Online, by card, on the secure payment page. Payments are processed by Stripe; we never see or store your card details.

Yes. The invoice is issued in the name given on the order and sent by email.

Yes. The cart has a message field of up to 500 characters, which we copy onto the card exactly as you wrote it.

Arrangements are handmade, so each one is unique, and the shades and shape of the flowers may vary slightly. If a flower is not available on the delivery day, we replace it with one of equal or greater value, keeping the style and colours. If the substitution visibly changes the arrangement, we call you first and you can cancel the order with a full refund.

We guarantee the freshness of flowers and plants for 7 days from delivery, if they are cared for according to the instructions on the care card included with the order. If they wilt sooner, let us know with photos and we will replace the product or refund you.

Yes, but only to people over 18. The courier may ask for ID on delivery; if the recipient cannot prove they are over 18, the drink is not handed over and we refund its value.

Yes, free of charge, at least 24 hours before the delivery date, with a full refund. After that, the flowers may already have been ordered or worked on, so we look at each case individually.

No. Flowers, plants, arrangements and wreaths deteriorate quickly or are personalised, so the law provides no right of withdrawal for them (OUG 34/2014, art. 16(c) and (d)). For other products, such as teddy bears or accessories, you have 14 days to withdraw from the contract. Details in the Delivery and returns policy.

Call us on +40 760 993 439 or write to boutiqcuflori@gmail.com as soon as possible, ideally the same day, with photos. We replace the product or refund you to the card used for payment, within 14 days at most.

Yes: bouquets for the bride and godparents, candles and floral decor. Tell us the date and your idea by phone or email and we'll send you a proposal. See some of our events.