Delivery and returns policy

Where we deliver. We deliver online only within Prahova County, up to 50 km from our shop at 122 Republicii Blvd., Ploiești. Beyond 50 km or outside the county we deliver on request only, at a price agreed by phone.

When we deliver. The customer chooses the date and time slot when ordering, up to 6 months in advance:

• Monday–Saturday: 09:00–16:00 or 16:30–19:30
• Sunday: 09:00–14:00; no Sunday deliveries in zone 3
• Same-day delivery for orders paid by 15:00
• No deliveries or pickups on 25, 26 and 31 December, 1–2 January, and on Orthodox Easter Sunday and Monday

Shop pickup. Orders can be picked up free of charge, on the chosen date, from our shop at 122 Republicii Blvd. (Monday–Saturday 08:30–19:30, Sunday 09:30–13:30) or from the kiosk in Shopping City Ploiești (daily 10:00–22:00). There is no time slot for pickup: we email you when the order is ready and you can collect it any time during that location's opening hours. Same-day pickup is possible for orders paid by 15:00.

Handover. Our own courier takes the flowers straight to the recipient, without going through courier companies. If the recipient does not answer or is not at the address, the courier calls them on the number provided. If the handover fails, we contact you to arrange another attempt; an extra delivery may cost more, and we tell you beforehand. Flowers are never left unattended.

Returns. Flowers, plants, arrangements and wreaths cannot be returned, because they deteriorate quickly (OUG 34/2014, art. 16(d)) or are personalised (art. 16(c)). For other products that do not deteriorate (for example, teddy bears or accessories), you have 14 days from receipt to withdraw from the contract without giving a reason, by sending us a statement by email; we refund you within 14 days of receiving the notice, and the return cost is paid by the customer. Sealed alcoholic drinks can only be returned unopened.

Cancellation. You can cancel an order free of charge at least 24 hours before the delivery date, with a full refund. After that, the flowers may already have been ordered or worked on; we look at each case individually.

Complaints. If a product arrives damaged or different from the order, call us on +40 760 993 439 or write to boutiqcuflori@gmail.com as soon as possible, ideally the same day, with photos. We replace the product or refund you to the card used for payment. Refunds are made within 14 days at most.

Freshness guarantee. We guarantee the freshness of flowers and plants for 7 days from delivery, if they are cared for according to the instructions on the care card included with the order. If they wilt sooner, let us know with photos by phone or email and we will replace the product or refund you.

Last updated: 17 October 2026.